Frequently Asked Questions
Everything you need to know about your Caseoh Merch order.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-3 weeks depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. If your merch arrives damaged or is the wrong size, please contact our support team with your order number to initiate a return or exchange.
How do I know which size to order?
Each product page features a detailed size chart. We recommend measuring a shirt you already own that fits well and comparing it to our measurements. Most of our apparel is true to size unless otherwise noted.
Can I track my package?
Yes! As soon as your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees or import duties that may be applied by their local government.